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The most common problems and their fixes, from a stubborn download to empty boxes where letters should be. Most of these end well in under five minutes.
Troubleshooting
The most common problems and their fixes, from a stubborn download to empty boxes where letters should be. Most of these end well in under five minutes.
Most problems in Tranzio have boring causes and quick fixes, and this page collects the ones we see most. Before diving in, one general tip: the app tells you what it's doing through small status banners, and reading the exact message narrows almost any problem to one of the sections below.
Scanning game files…
Translation installed
2 fonts missing glyphs for “あ”
Download failed, check your connection
Start here
Four cases cover most of what reaches us, and each one has a one-line cause behind it. Find the symptom that matches yours, then read the fix straight across.
Symptom
The game is still in its original language
Likely cause
The game's own language menu is set elsewhere, or the wrong folder got patched
The fix
Pick your language in the game's options, then reinstall against the right folder
Installing & playing
I installed a translation but the game is still in its original language
Two causes cover nearly every case. First: many games list languages in their own options menu, so check the game's settings for your language and select it there. Second: if the installer's Locate step pointed at the wrong folder (say, an old copy of the game on another drive), the right copy never got patched. Open the game in Tranzio, revert, and reinstall, double-checking the detected path.
The game shows empty boxes (□□□) instead of letters
That's a font without your language's glyphs, not a broken install. It usually means the adaptation didn't bundle a suitable font for some part of the game. Tell the team through Messages (they can fix it in an update), and read Fonts & glyphs if you're curious why it happens.
A download is stuck or crawling
Open Downloads and check the activity graph. Pause and resume the item first (downloads resume from where they stopped, so nothing is lost). If everything is slow, it's usually the connection; if one item is stuck at the same percentage across a pause, cancel it and start it again from the game page.
The game updated itself and some text went back to the original language
Game updates can overwrite translated files. Reinstall the translation from its game page; it takes a couple of minutes. If the game changed a lot, the team may need to publish a compatibility update, in which case you'll get a notification when it's ready. Details in Keeping translations up to date.
Anti-cheat complained, or I'm worried it will
Strict anti-cheat systems can object to any modified game files. Don't play online rounds of such games with a translation installed; revert first (one click, saves untouched) and reinstall afterward. Single-player and offline play are fine.
Building & translating
My game isn't supported by Add game
During the open beta, Tranzio reads games built on Unreal Engine 4 and 5. If your game uses another engine, it can't be added yet. Submit the request when the wizard offers it; requests are counted, and they steer which engines get support next.
Add game asks for a tool I don't have
Some game formats need a small helper program to unpack. Open Tools, download the one named in the message, and go back. Tranzio picks it up automatically; no setup, no restart.
The build fails or reports errors
Read the pre-build check list on the Build page; each error links to the exact row or font that caused it. The three usual suspects: missing placeholders, characters without glyphs in the chosen font, and untranslated required rows. Fix, re-check, rebuild. The build log at the bottom of the page shows the detailed reason for anything deeper.
The game crashes or shows blank text after my translation
Nine times out of ten this is a damaged placeholder: a {token} or %d that got translated, respelled, or deleted. Run the check on the Build page; it compares every translation against its original and points at the exact rows. See the Translate page for how placeholders work.
The placeholder trap
Placeholders deserve their own section because they cause failures that look like anything but a translation problem: a crash on a loading screen, a blank tooltip, a line that shows nothing at all. A placeholder is the slot a game fills in at runtime with a number, a name or an item. Translate the words around it freely, and leave the slot itself untouched, down to the last character.
Original string
You found {count} keys.
Translated, and broken
カギを{個数}個見つけた。
{count} is missing, the game has nothing to put the number into
Translated, and correct
カギを{count}個見つけた。
Placeholder kept exactly as the game wrote it
Account & app
I can't sign in
Check the email for typos, then use the password reset link on the sign-in screen. If you use two factor authentication and lost access to your codes, contact Support from the website's help section.
Something is broken and it's not listed here
Open Support from the sidebar and describe what happened, ideally with a screenshot and roughly when it happened. If the problem is with a specific translation rather than the app, message its team instead; they can fix their adaptation directly.
The two-click reset
When a game looks half translated, half broken, or simply strange after an update, don't hunt for the exact cause. Put the game back to how it shipped and patch it again from scratch. Reverting restores the original files and removes nothing you made, and the reinstall runs the whole patch cycle cleanly.
Half the menus went back to English after the game patched itself
Your saves are never touched at any point in this cycle
The golden rule when anything looks wrong after an install: revert, then reinstall. It's two clicks, your saves are never touched, and it resolves the majority of "something's off" situations by putting the game through a clean patch cycle.