Privacy Policy

This Privacy Policy explains how Tranzio collects, uses, shares, and protects your personal information when you use the Tranzio desktop application, the website at tranzio.studio, and related services (together, the “Service”). It also describes the choices you have and the rights you may exercise over your information. We are committed to handling your data responsibly, lawfully, and transparently. This Policy should be read together with our Terms of Service, our Acceptable Use Policy, and our Copyright/DMCA Policy.

1. Introduction

Tranzio is a localization toolkit that lets you create and apply your own translations — translated text and audio — for software you already own. This Policy covers the personal information we handle when you create an account, manage a subscription, use the application, sync or share the translation content you create, contact us, or otherwise interact with the Service. We will always tell you, at the point of collection, when we need information that is not described here.

2. Who We Are and How to Contact Us

The Service is operated by Tranzio LLC, a limited liability company registered in the country of Georgia (“we”, “us”, or “our”). For the purposes of data-protection law, we are the data controller for the personal information described in this Policy, except where another party is identified as an independent controller. You can reach us with any privacy question or request at support@tranzio.studio.

Tranzio is established outside the European Economic Area and the United Kingdom. Where Article 27 of the EU General Data Protection Regulation, or of the UK GDPR, requires us to designate a representative in the EEA or the United Kingdom for data-protection matters, we will do so and make their contact details available. You can request those details, or reach our representative, at any time by writing to support@tranzio.studio.

3. Information We Collect

We collect the following categories of information:

• Account information. When you create an account by signing in with Google, we receive your name, email address, profile picture, and Google account identifier. We never receive or store your Google password.
• Subscription and billing information. When you purchase a paid subscription, the payment is processed by Creem, which acts as the Merchant of Record. We do not collect or store your full payment-card details. We receive confirmation of your purchase, your subscription status, and limited billing details — such as your country and the type of payment method — that we need to manage your account and to meet our tax and accounting obligations.
• Usage and device information. We collect technical and usage information such as the application version, your operating system, your language, and basic usage and error information, so that we can keep the Service working, diagnose problems, and improve it. On our website, we and our analytics and advertising providers also collect information through cookies and similar technologies — such as the pages you view, the links and buttons you interact with, your approximate location and IP address, and device, browser, and online identifiers. We use PostHog for product analytics (which, on our website, may include session replay that records page interactions with typed input masked) and the Meta (Facebook) Pixel for advertising and conversion measurement. Some of this information can identify you or your device. See the “Cookies,” “Advertising,” and “How We Share Information” sections below for more detail and your choices.
• Content you create. The translation projects you work on in Tranzio — the translated text and audio you create (“Your Content”) — are processed on your own device and stored locally by default. Any video you work with in Tranzio is likewise processed on your own device and stored locally — we do not upload, host, store, or distribute your video on our servers. When you choose to use cloud sync or a sharing feature, the translation content you select is uploaded to and stored on our servers so that we can provide those features to you and, where you choose, to other users. If you use the voice studio to generate voice audio, the text you submit for synthesis is sent to our third-party voice-synthesis provider to produce the audio you request, and the generated audio becomes part of Your Content (see “How We Share Information” below). We never collect, upload, or store original game files or assets of any kind — nothing from any game is kept on our servers, only the localization content you create.
• Reports and communications. If you report a translation or contact us at support@tranzio.studio or legal@tranzio.studio, we keep your messages and the details you provide so that we can review the report, respond, and provide support.

4. How We Use Information

We use personal information to:

• provide, operate, and maintain the Service;
• create and manage your account;
• process and manage subscriptions and payments;
• generate the voice audio you request through the voice studio;
• provide customer support and respond to your requests and reports;
• keep the Service secure and prevent abuse, fraud, and misuse;
• understand and improve how the Service is used;
• comply with our legal, tax, and accounting obligations; and
• send you product updates, where you have agreed to receive them.

5. Legal Bases for Processing

Where the EU or UK General Data Protection Regulation, or a similar law, applies, we process personal information on the following legal bases: performance of a contract (to provide the Service and your subscription); legitimate interests (to secure, maintain, improve, and protect the Service, provided those interests are not overridden by your rights); legal obligation (tax, accounting, and other compliance requirements); and consent (for optional communications and — through the cookie-consent banner on our website — for non-essential analytics and advertising cookies and similar tracking technologies, including the Meta Pixel, which we obtain before any such cookie is set or the Pixel is fired, as well as for any future targeted advertising, in each case where the law requires consent and which you may withdraw at any time).

6. How We Share Information

We do not sell your personal information for money. We share it only in the circumstances described below — and, as explained in the “Advertising” and “Your California Privacy Rights” sections, our use of the Meta Pixel and certain analytics and advertising cookies may be treated as a “sale” or “sharing” of personal information under some US state privacy laws:

• Service providers who help us operate the Service — including Creem (payments and billing), Google (authentication), ElevenLabs (the voice-synthesis provider that powers the voice studio), DigitalOcean (cloud hosting, our database, and infrastructure), Backblaze B2 (object storage for files such as profile pictures, shared translation content, and application downloads), Mailtrap (email delivery), and PostHog (product analytics, which on our website may include session replay). These providers process data on our behalf under appropriate agreements. When you use the voice studio, the text you submit for synthesis is processed by ElevenLabs to generate the audio you request; you can review ElevenLabs’ Privacy Policy to understand how it handles that data.
• Meta (Facebook). Our website uses the Meta (Facebook) Pixel, which shares information about your visit — such as page views, events, and identifiers — with Meta so that we can measure and optimize the advertising we run on Meta’s platforms. Meta may use this information for its own purposes under its own policies. Depending on where you live, this may be considered “sharing” or a “sale” of personal information for cross-context behavioral advertising — see “Advertising” and “Your California Privacy Rights” below for your choices.
• Embedded YouTube content. Tranzio lets you view a YouTube video through YouTube’s official embedded player from a link you provide; this feature uses YouTube API Services. When a video is embedded, YouTube and Google may receive information such as your IP address and device information and may set their own cookies, as described in the YouTube Terms of Service and the Google Privacy Policy. We only embed videos through the official player and never download YouTube videos.
• Other users — when you choose to make a translation public or share it with specific people, the translation content you have selected, along with your creator name and profile picture, is made available to those users so that the sharing feature can work.
• Legal and safety reasons — where required by law, or where we reasonably believe it is necessary to protect our rights, our users, or the public, or to respond to a valid legal request.
• Business transfers — if the Service is involved in a merger, acquisition, or sale of assets, in which case we will notify you and this Policy will continue to apply to your information.

7. Payment Processing

Paid subscriptions are sold and processed by Creem, which acts as the Merchant of Record for those purchases. Creem handles the transaction, billing, and applicable taxes, and is an independent data controller for the payment information you provide to it. We do not receive or store your full payment-card details. Please review Creem’s Privacy Policy to understand how Creem handles your data.

8. Advertising

We do not currently display targeted or personalized advertising within the Service. We do, however, use the Meta (Facebook) Pixel on our website to measure and optimize the advertising we run on other platforms (such as Meta) — for example, to understand which campaigns lead people to download or sign up for Tranzio. The Pixel uses cookies and similar identifiers and shares information about your visit with Meta, which may use it under its own policies. Depending on where you live, this may be considered “sharing” or a “sale” of personal information for cross-context behavioral advertising; see “Your California Privacy Rights” below for how to opt out, and the “Cookies” section for how we handle consent.

We may in the future introduce targeted or personalized advertising within the Service — for example, to support the Free plan — including through third-party advertising networks such as Google, and including ads that are personalized based on data about you. If we do, this may involve cookies, device identifiers, and similar technologies, and the sharing of certain personal information with advertising partners (such as Google) for ad selection, targeting, and measurement; those partners’ use of your data would be governed by their own policies. Before we activate any targeted advertising, we will: (a) update this Privacy Policy to describe exactly what is collected and shared, and with whom; (b) obtain your consent where the law requires it (including under EU/UK ePrivacy and GDPR rules) before setting any non-essential advertising cookies or sharing your data for ad targeting; and (c) provide an opt-out — and honor recognized opt-out preference signals such as Global Privacy Control — where US state privacy laws treat this as “sharing,” “selling,” or “targeted advertising.”

9. Data Retention

We keep personal information only for as long as we need it for the purposes described in this Policy, and we keep transaction and billing records for as long as tax and accounting law requires. The periods below are indicative and may be longer or shorter where the law requires it, or where retention is necessary to resolve a dispute or enforce our agreements:

• Account information — for as long as your account is active, and for a limited period after you close it (typically up to 90 days) so that you can reactivate it, unless we must keep it longer.
• Shared and synced translation content — until you delete it or close your account; copies held in routine backups are purged on a rolling basis, typically within 30 to 90 days.
• Usage and error information — for a limited period, typically up to 12 months, after which it is deleted or aggregated.
• Reports and support communications — for a limited period after the matter is resolved, typically up to 24 months.
• Transaction and billing records — for the period required by applicable tax and accounting law, which is generally several years.

When information is no longer needed for these purposes, we delete or anonymize it. You may ask us to delete your account and associated personal information at any time by contacting support@tranzio.studio, subject to any records we are required to retain by law.

10. Data Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections and access controls. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. You are also responsible for keeping your account and your device secure. If a personal-data breach occurs that is likely to result in a risk to your rights, we will notify the competent supervisory authority and, where the law requires it, affected users, within the timeframes set by applicable law.

11. International Data Transfers

We and our service providers may process personal information in countries other than your own, including outside the European Economic Area — for example, information collected through the Meta Pixel is processed by Meta in the United States. Where we transfer personal information internationally, we rely on appropriate safeguards, such as standard contractual clauses, where the law requires them.

12. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct inaccurate information, to delete your information, to restrict or object to certain processing, to receive your information in a portable format, and to withdraw consent where we rely on it. To exercise any of these rights, or to ask a privacy question, contact us at support@tranzio.studio. You also have the right to lodge a complaint with your local data-protection authority.

13. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), gives you the right to know what personal information we collect and how we use and disclose it; to access a copy of that information; to correct inaccurate information; and to delete your information, subject to certain legal exceptions. You also have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. We do not sell your personal information for money; however, our use of the Meta (Facebook) Pixel on our website may be considered “sharing” or a “sale” of personal information for cross-context behavioral advertising under the CCPA. You can opt out by declining non-essential cookies in the cookie-consent banner on our website — which keeps the Meta Pixel from loading — or by contacting us at support@tranzio.studio. We also treat a recognized opt-out preference signal such as the Global Privacy Control as a request to decline non-essential cookies, which we honor where the law requires. If we introduce targeted or personalized advertising in the future (see “Advertising” above), the same opt-out and Global Privacy Control choices will apply. We will not discriminate against you for exercising any of these rights. To make a request, contact us at support@tranzio.studio; we will verify your request using the information associated with your account before we respond, and you may use an authorized agent to act on your behalf.

14. Cookies

Our website uses cookies and similar technologies in three ways. Necessary cookies and storage make the site work and remember basic preferences. Analytics cookies and identifiers (set by PostHog) help us understand how the site is used and improve it, and on our website may include session replay. Advertising and measurement cookies and identifiers (set by the Meta (Facebook) Pixel) help us measure and optimize the advertising we run on other platforms. Analytics and advertising cookies are non-essential. Necessary cookies are always active. We present a cookie-consent banner on our website, and the non-essential analytics cookies and identifiers (PostHog) and the advertising and measurement cookies and identifiers (the Meta Pixel) are not set or fired until you accept them through that banner. You can decline through the banner, or withdraw your consent at any time; you may also use your browser’s cookie controls or contact us at support@tranzio.studio. If we introduce targeted or personalized advertising in the future (see “Advertising” above), any additional advertising cookies would likewise be set only on a consent basis where the law requires. The desktop application stores your settings and Your Content locally on your device.

15. Children’s Privacy

The Service is not directed to children, and you must be at least 16 years old to use it. We do not knowingly collect personal information from anyone under the age of 16. If you believe that a child under 16 has provided us with personal information, please contact us at support@tranzio.studio and we will delete it.

16. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, for material changes, provide additional notice where appropriate. Please review this page periodically to stay informed about how we protect your information.

17. Contact

For any question or request regarding your privacy or this Policy, contact us at support@tranzio.studio. For copyright or other legal notices, please see our Copyright/DMCA Policy or email legal@tranzio.studio.