This Privacy Policy explains how Tranzio collects, uses, shares, and protects your personal information when you use the Tranzio desktop application, the website at tranzio.studio, and related services (together, the “Service”). It also describes the choices you have and the rights you may exercise over your information. We are committed to handling your data responsibly, lawfully, and transparently. This Policy should be read together with our Terms of Service, our Acceptable Use Policy, and our Copyright/DMCA Policy.

1. Introduction

Tranzio is a localization toolkit that lets you create and apply your own translations - translated text and audio - for software you already own. This Policy covers the personal information we handle when you create an account, manage a subscription, use the application, sync or share the translation content you create, contact us, or otherwise interact with the Service. We will always tell you, at the point of collection, when we need information that is not described here.

2. Who We Are and How to Contact Us

The Service is operated by Tranzio LLC, a limited liability company registered in the country of Georgia (“we”, “us”, or “our”). For the purposes of data-protection law, we are the data controller for the personal information described in this Policy, except where another party is identified as an independent controller. You can reach us with any privacy question or request at support@tranzio.studio.

Tranzio is established outside the European Economic Area and the United Kingdom. Where Article 27 of the EU General Data Protection Regulation, or of the UK GDPR, requires us to designate a representative in the EEA or the United Kingdom for data-protection matters, we will do so and make their contact details available. You can request those details, or reach our representative, at any time by writing to support@tranzio.studio.

3. Information We Collect

We collect the following categories of information:

Account information. When you create an account by signing in with Google, we receive your name, email address, profile picture, and Google account identifier. We never receive or store your Google password.
Subscription and billing information. When you purchase a paid subscription, the card payment is processed by our payment provider, Flitt. We do not collect or store your full payment-card details. We receive confirmation of your purchase, your subscription status, and limited billing details - such as your country and the type of payment method - that we need to manage your account and to meet our tax and accounting obligations.
Usage and device information. We collect technical and usage information such as the application version, your operating system, your language, and basic usage and error information, so that we can keep the Service working, diagnose problems, and improve it. On our website, we and our analytics and advertising providers also collect information through cookies and similar technologies - such as the pages you view, the links and buttons you interact with, your approximate location and IP address, and device, browser, and online identifiers. We use PostHog and Google Analytics for product and website analytics (on our website, PostHog may include session replay that records page interactions with typed input masked) and the Meta (Facebook) Pixel for advertising and conversion measurement. Some of this information can identify you or your device. See the “Cookies,” “Advertising,” and “How We Share Information” sections below for more detail and your choices.
Diagnostics inside the desktop application. The desktop application also sends product-analytics and error information to PostHog so that we can see which features are used, find the screens people get stuck on, and fix crashes. This includes which screens you open and which controls you use, the application version, your operating system, your language, and the details of any unhandled error, together with a random identifier for your installation and, when you are signed in, your account identifier. It can also include a session recording of the application window, in which text you type is masked. It does not include the contents of your projects: your translated text, your recorded or generated audio, your video, or the files in your game folders are not sent to PostHog. Two switches control this, both in Settings, then Privacy, and both on by default: “Send diagnostics” covers analytics events and session recording, and “Send crash reports” covers errors and crashes. Turning a switch off stops that collection from your device from that moment on.
Content you create. The translation projects you work on in Tranzio - the translated text and audio you create (“Your Content”) - are processed on your own device and stored locally by default, in an encrypted form described under “Your Library on Your Own Device” below. Any video you work with in Tranzio is likewise processed on your own device and stored locally - we do not upload, host, store, or distribute your video on our servers. Transcription of audio you are working on, where the application offers it, also runs entirely on your own device: the audio is not uploaded for that purpose. When you choose to use cloud sync or a sharing feature, the translation content you select is uploaded to and stored on our servers so that we can provide those features to you and, where you choose, to other users. We never collect, upload, or store original game files or assets of any kind - nothing from any game is kept on our servers, only the localization content you create.
Text and audio you send to an AI feature. Some features are optional and work by sending text to a third-party AI provider on your instruction. If you use AI translation, the source text you select, together with the language you want and any existing translations of those lines that help the model get them right, is sent through our servers to the model provider, which returns the suggested translations. If you use the voice studio, the text of the line you want spoken, the voice you picked, and any direction you wrote for how it should be read are sent to the speech provider for the tier you chose, which returns the audio; the generated audio then becomes part of Your Content. These features run only when you start them, on the content you select, and the providers are named under “How We Share Information” below.
Community content and your profile. Tranzio has community features: a forum, comments, ratings, direct messages, and friend and follow connections. What you post or send through them, along with your display name, handle, and profile picture, is stored on our servers so that we can deliver it to the people you meant it for. Forum posts, comments, and ratings are visible to other users of the Service. Direct messages are delivered to the people in the conversation; they are not end-to-end encrypted, and we can access them where we need to in order to run the Service, investigate a report, or comply with the law. See “Incognito” under “How We Share Information” below for how your name is shown to other people.
Reports and communications. If you report a translation or contact us at support@tranzio.studio or legal@tranzio.studio, we keep your messages and the details you provide so that we can review the report, respond, and provide support.

4. How We Use Information

We use personal information to:

provide, operate, and maintain the Service;
create and manage your account;
process and manage subscriptions and payments;
run the optional AI features you start, such as AI translation and the voice studio, on the content you select;
operate the community features, deliver your posts, comments, ratings and messages to the people you meant them for, and act on reports about them;
provide customer support and respond to your requests and reports;
keep the Service secure and prevent abuse, fraud, and misuse;
understand and improve how the Service is used;
comply with our legal, tax, and accounting obligations; and
send you product updates, where you have agreed to receive them.

5. Legal Bases for Processing

Where the EU or UK General Data Protection Regulation, or a similar law, applies, we process personal information on the following legal bases: performance of a contract (to provide the Service and your subscription); legitimate interests (to secure, maintain, improve, and protect the Service, provided those interests are not overridden by your rights); legal obligation (tax, accounting, and other compliance requirements); and consent (for optional communications and - through the cookie-consent banner on our website - for non-essential analytics and advertising cookies and similar tracking technologies, including the Meta Pixel, which we obtain before any such cookie is set or the Pixel is fired, as well as for any future targeted advertising, in each case where the law requires consent and which you may withdraw at any time).

6. How We Share Information

We do not sell your personal information for money. We share it only in the circumstances described below - and, as explained in the “Advertising” and “Your California Privacy Rights” sections, our use of the Meta Pixel and certain analytics and advertising cookies may be treated as a “sale” or “sharing” of personal information under some US state privacy laws:

Service providers who help us operate the Service - including Flitt (payment processing), Google (authentication, and website analytics through Google Analytics), our cloud hosting, database, and object-storage providers (which hold files such as profile pictures, shared translation content, and application downloads), Mailtrap (email delivery), KLIPY (the GIF catalogue behind the GIF picker), and PostHog (product analytics and error reporting for the website and the desktop application, which may include session recording). These providers process data on our behalf under appropriate agreements. When you open or search the GIF picker, your search terms and a random account identifier are sent to KLIPY so it can return and rank results; your name, handle, email, and the contents of your messages are not. See KLIPY’s Privacy Policy for how it handles that data.
AI providers, when you use an AI feature. The optional AI features send only what that feature needs, only when you start it. AI translation is powered by Google (Gemini models), and the source text you selected, with the target language and any existing translations of those lines, is sent there to be translated. The voice studio uses a different provider for each quality tier: Basic uses Microsoft (the Edge read-aloud voices), Standard uses OpenAI, and Pro uses Google (Gemini speech models). The line you want spoken, the voice you picked, and any direction you wrote are sent to that provider to produce the audio. These providers handle that data under their own privacy policies: Google, OpenAI, and Microsoft. We do not send your account details, your email address, or the rest of your project to them, and if you never use an AI feature, nothing is sent at all.
Content the application loads from other services. Game artwork, screenshots, and trailers shown on a game page are served by Valve and its content-delivery network from the game’s public Steam store listing, and the optional on-device transcription model is downloaded from Hugging Face the first time you use it. Your device connects to those services directly, so they receive your IP address and basic request information under their own policies. We do not tell them who you are.
Meta (Facebook). Our website uses the Meta (Facebook) Pixel, which shares information about your visit - such as page views, events, and identifiers - with Meta so that we can measure and optimize the advertising we run on Meta’s platforms. Meta may use this information for its own purposes under its own policies. Depending on where you live, this may be considered “sharing” or a “sale” of personal information for cross-context behavioral advertising - see “Advertising” and “Your California Privacy Rights” below for your choices.
Embedded YouTube content. Tranzio lets you view a YouTube video through YouTube’s official embedded player from a link you provide; this feature uses YouTube API Services. When a video is embedded, YouTube and Google may receive information such as your IP address and device information and may set their own cookies, as described in the YouTube Terms of Service and the Google Privacy Policy. We only embed videos through the official player and never download YouTube videos.
Other users - when you choose to make a translation public or share it with specific people, the translation content you have selected, along with your creator name and profile picture, is made available to those users so that the sharing feature can work. The same applies to what you post in the forum, in comments and in ratings, and to the messages you send other users.
Incognito. You can turn on incognito in Settings, then Privacy. It hides your name, handle and profile picture from people who do not know you: strangers see your posts, replies, translations and credits attributed to an anonymous account, with no profile to open. It is not anonymity from everyone. You always see your own name on your own work, and the people you have accepted as friends still see your real name, handle and picture, because they already know who you are. Incognito changes how you are shown to other users; it does not change what we store, and it does not apply to the account details we need to run the Service, such as your email address.
Legal and safety reasons - where required by law, or where we reasonably believe it is necessary to protect our rights, our users, or the public, or to respond to a valid legal request.
Business transfers - if the Service is involved in a merger, acquisition, or sale of assets, in which case we will notify you and this Policy will continue to apply to your information.

7. Payment Processing

Paid subscriptions are sold by Tranzio LLC, and card payments are processed by our payment provider, Flitt. Flitt processes your card information securely to complete the payment; we do not receive or store your full payment-card details. Please review Flitt’s Privacy Policy to understand how Flitt handles your data.

8. Advertising

We do not currently display targeted or personalized advertising within the Service. We do, however, use the Meta (Facebook) Pixel on our website to measure and optimize the advertising we run on other platforms (such as Meta) - for example, to understand which campaigns lead people to download or sign up for Tranzio. The Pixel uses cookies and similar identifiers and shares information about your visit with Meta, which may use it under its own policies. Depending on where you live, this may be considered “sharing” or a “sale” of personal information for cross-context behavioral advertising; see “Your California Privacy Rights” below for how to opt out, and the “Cookies” section for how we handle consent.

We may in the future introduce targeted or personalized advertising within the Service - for example, to support the Free plan - including through third-party advertising networks such as Google, and including ads that are personalized based on data about you. If we do, this may involve cookies, device identifiers, and similar technologies, and the sharing of certain personal information with advertising partners (such as Google) for ad selection, targeting, and measurement; those partners’ use of your data would be governed by their own policies. Before we activate any targeted advertising, we will: (a) update this Privacy Policy to describe exactly what is collected and shared, and with whom; (b) obtain your consent where the law requires it (including under EU/UK ePrivacy and GDPR rules) before setting any non-essential advertising cookies or sharing your data for ad targeting; and (c) provide an opt-out - and honor recognized opt-out preference signals such as Global Privacy Control - where US state privacy laws treat this as “sharing,” “selling,” or “targeted advertising.”

9. Data Retention

We keep personal information only for as long as we need it for the purposes described in this Policy, and we keep transaction and billing records for as long as tax and accounting law requires. The periods below are indicative and may be longer or shorter where the law requires it, or where retention is necessary to resolve a dispute or enforce our agreements:

Account information - for as long as your account is active, and for a limited period after you close it (typically up to 90 days) so that you can reactivate it, unless we must keep it longer.
Shared and synced translation content - until you delete it or close your account; copies held in routine backups are purged on a rolling basis, typically within 30 to 90 days.
Usage and error information - for a limited period, typically up to 12 months, after which it is deleted or aggregated.
Community content (forum posts, comments, ratings and direct messages) - until you delete it or close your account, except where we need to keep a copy to handle a report or to meet a legal obligation.
Reports and support communications - for a limited period after the matter is resolved, typically up to 24 months.
Transaction and billing records - for the period required by applicable tax and accounting law, which is generally several years.

When information is no longer needed for these purposes, we delete or anonymize it. You may ask us to delete your account and associated personal information at any time by contacting support@tranzio.studio, subject to any records we are required to retain by law.

10. Data Security

We use reasonable technical and organizational measures to protect personal information, including encrypted connections and access controls. However, no method of transmission over the internet or of electronic storage is completely secure, and we cannot guarantee absolute security. You are also responsible for keeping your account and your device secure. If a personal-data breach occurs that is likely to result in a risk to your rights, we will notify the competent supervisory authority and, where the law requires it, affected users, within the timeframes set by applicable law.

11. Your Library on Your Own Device

Most of what you make in Tranzio never leaves your computer. Your projects live in the game folders you chose, in files with the .tranzio extension alongside the audio you record or generate, and the application works on them locally. We do not copy them to our servers, and the only things that go to the cloud are the ones you choose to sync or share.

Those local files are encrypted at rest. The databases are encrypted page by page and the recordings and other media are encrypted file by file, using modern authenticated encryption, and the key is tied to the Tranzio account that owns the library. In practice that means the folder only opens in Tranzio, for the signed-in account it belongs to. Copying a .tranzio file onto a USB stick, opening it in a database viewer, or looking at a recording on another machine gets an unreadable file rather than your work. It also means the encryption protects the files, not the computer: if someone else is using your computer while you are signed in to Tranzio, they can see what Tranzio shows.

Two honest limits belong here. First, this is not end-to-end encryption against us: your account’s key is held on our servers, sealed, so that you can sign in on a second computer or after reinstalling and still open the library you already have. Second, a few working folders are deliberately left unencrypted, because other programs on your computer have to read them by name: the folder identifying which game a library belongs to, font files, and the temporary extraction and conversion caches the packaging and audio tools work through. Your translations, your recordings, and your generated audio are not in that group.

Because the key belongs to your account, losing access to the account can mean losing access to the library. If you ask us to delete your account, keep your own copy of anything you want to keep first, and see “Data Retention” above.

12. International Data Transfers

We and our service providers may process personal information in countries other than your own, including outside the European Economic Area - for example, information collected through the Meta Pixel is processed by Meta in the United States. Where we transfer personal information internationally, we rely on appropriate safeguards, such as standard contractual clauses, where the law requires them.

13. Your Rights

Depending on where you live, you may have the right to access the personal information we hold about you, to correct inaccurate information, to delete your information, to restrict or object to certain processing, to receive your information in a portable format, and to withdraw consent where we rely on it. To exercise any of these rights, or to ask a privacy question, contact us at support@tranzio.studio. You also have the right to lodge a complaint with your local data-protection authority.

14. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (together, the “CCPA”), gives you the right to know what personal information we collect and how we use and disclose it; to access a copy of that information; to correct inaccurate information; and to delete your information, subject to certain legal exceptions. You also have the right to opt out of the “sale” or “sharing” of your personal information for cross-context behavioral advertising. We do not sell your personal information for money; however, our use of the Meta (Facebook) Pixel on our website may be considered “sharing” or a “sale” of personal information for cross-context behavioral advertising under the CCPA. You can opt out through Privacy choices in the site footer, which keeps the Meta Pixel from loading, or by contacting us at support@tranzio.studio. We also treat a recognized opt-out preference signal such as the Global Privacy Control as a request to decline non-essential cookies, which we honor everywhere, not only where the law requires it. If we introduce targeted or personalized advertising in the future (see “Advertising” above), the same opt-out and Global Privacy Control choices will apply. We will not discriminate against you for exercising any of these rights. To make a request, contact us at support@tranzio.studio; we will verify your request using the information associated with your account before we respond, and you may use an authorized agent to act on your behalf.

15. Cookies

Our website uses cookies and similar technologies in three ways. Necessary cookies and storage make the site work and remember basic preferences. Analytics cookies and identifiers (set by PostHog and Google Analytics) help us understand how the site is used and improve it, and on our website may include session replay. Advertising and measurement cookies and identifiers (set by the Meta (Facebook) Pixel) help us measure and optimize the advertising we run on other platforms. Analytics and advertising cookies are non-essential. Necessary cookies are always active.

How we ask about the non-essential ones depends on where you are, because the law does. If you are in the European Economic Area, the United Kingdom or Switzerland, we show a cookie-consent banner and the analytics cookies and identifiers (PostHog and Google Analytics) and the advertising and measurement cookies and identifiers (the Meta Pixel) are not set or fired until you accept them through it. Declining keeps them off. If you are elsewhere, including in the United States, those cookies and identifiers are set when you visit the website, and you can turn them off at any time through Privacy choices in the site footer. We determine your region from your IP address for this purpose alone, and where we cannot determine it we treat you as being in the first group and ask first.

Until you accept, and after you decline, we still count visits in a cookieless way: PostHog and Google Analytics run without setting any cookie or storing any identifier on your device, and receive only the page you view, the links and buttons you use, and technical details such as your browser, device type and approximate location derived from your IP address. PostHog turns that into a short-lived, salted hash on its own servers rather than a lasting identifier, and Google Analytics uses it, with its consent mode, only for aggregate measurement. Session replay and the Meta Pixel never run without your consent. We rely on our legitimate interest in understanding how the website is used for this cookieless counting, and you can object to it by contacting us.

In every country we honor a recognized opt-out preference signal, such as Global Privacy Control or Do Not Track, as a refusal: with one set, no non-essential cookie or identifier is set, the Meta Pixel does not fire, and you are not asked. You may also withdraw a choice you made earlier through Privacy choices, use your browser’s cookie controls, or contact us at support@tranzio.studio. If we introduce targeted or personalized advertising in the future (see “Advertising” above), any additional advertising cookies would likewise be set only on a consent basis where the law requires. The desktop application stores your settings and Your Content locally on your device, encrypted as described under “Your Library on Your Own Device” above.

16. Children’s Privacy

The Service is not directed to children, and you must be at least 16 years old to use it. We do not knowingly collect personal information from anyone under the age of 16. If you believe that a child under 16 has provided us with personal information, please contact us at support@tranzio.studio and we will delete it.

17. Changes to This Policy

We may update this Privacy Policy from time to time. We will update the “Last updated” date above and, for material changes, provide additional notice where appropriate. Please review this page periodically to stay informed about how we protect your information.

18. Contact

For any question or request regarding your privacy or this Policy, contact us at support@tranzio.studio. For copyright or other legal notices, please see our Copyright/DMCA Policy or email legal@tranzio.studio.