This Refund Policy explains when and how you can obtain a refund for a paid Tranzio subscription or a purchase of credits. The Service is operated by Tranzio LLC, a limited liability company registered in the country of Georgia (“we”, “us”, or “our”). This policy applies in addition to, and forms part of, our Terms of Service, and should be read together with them. Capitalized terms used here have the meaning given to them in the Terms.
1. The Free Version
The Free plan of Tranzio is free to use. Because there is no charge for it, there is nothing to refund for the Free plan. Separately, downloading any translation is always free and creators can never charge for a translation, so there is never a fee to refund for downloading or applying shared localization content. This policy therefore applies to paid subscriptions and to credit purchases, which are covered separately below.
2. 14-Day Refund on Paid Plans
Tranzio offers paid subscriptions (currently the Pro and Studio plans). The plans available, the features included in each, and their prices are described on our website and may change over time. If you are not satisfied with a paid plan, you may request a full refund within 14 days of your first purchase of that paid subscription. To request a refund, email us at support@tranzio.studio or open a support ticket in the Tranzio app (Support, then the Billing category); we will then refund your payment.
3. Subscription Renewals
Paid subscriptions renew automatically at the end of each billing period - monthly or annual, as selected - at the then-current price, unless you cancel before the renewal date. You can cancel at any time, on your own, to stop future renewals - in the Tranzio app, open the Subscription page and select “Cancel subscription”, without emailing or otherwise contacting us. Cancellation takes effect at the end of the current paid period, and you keep access to your paid plan until then. Renewal payments are generally non-refundable. However, if you were charged for a renewal you did not intend, contact us at support@tranzio.studio within 14 days of that charge and we will review your request.
Free trials. If your plan included a 14-day free trial, you can cancel any time before it ends and you will not be charged. If you do not cancel, the trial automatically converts to a paid subscription and your payment method is charged the then-current price; the 14-day refund window in section 2 then applies to that first charge.
4. Credit Purchases
Credits pay for the optional AI features, such as AI translation and the voice studio. A paid plan includes a monthly allowance of them, and you can also buy credits as a one-off purchase on any plan. Bought credits do not expire while your account is open.
A credit purchase is digital content that is available to spend immediately, so the 14-day window in section 2 does not apply to it in the same way. Our rule is simple: unspent credits can be refunded. If you ask us within 14 days of the purchase and have not spent the credits you bought, we will refund that purchase in full. If you have spent part of it, we will refund the part still unspent. Credits that have already been used to run an AI job are not refundable, because the work was done and the provider charged us for it. Credits included with a plan are an allowance rather than a purchase, so there is nothing separate to refund for them.
If a run fails or is interrupted, you are not charged for the lines that did not come back; those credits return to your balance automatically rather than through this policy. To ask about a credit purchase, email support@tranzio.studio or open a support ticket in the Tranzio app under the Billing category.
5. How Refunds Are Issued
Paid subscriptions are sold by Tranzio LLC. Card payments are processed by our payment provider, Flitt; we do not collect or store your full payment-card details. Approved refunds are issued by us and returned through Flitt to your original payment method. Depending on your bank or card provider, it may take several business days for the refund to appear on your statement.
6. Exceptions
We may decline a refund where there is evidence of abuse of this policy or of fraud. Nothing in this policy limits or removes any mandatory refund or cancellation rights you may have under the consumer-protection laws of your country of residence; where those laws give you stronger rights, those rights continue to apply.
7. Changes to This Policy
We may update this Refund Policy from time to time. We will update the “Last updated” date above and, for material changes, provide additional notice. Please review this page periodically so that you are aware of the terms that apply to your purchases.
8. Contact
To request a refund, or to ask a question about this policy, email us at support@tranzio.studio and we will be glad to help.