Community forum

A message reaches one team. A forum topic reaches everyone who runs into the same thing next month, which is why "why does this text overflow the button" is worth asking in the open. Ask a question, report a bug with a screenshot, or say what you're working on, and the answer stays there for the next person who searches for it.

Where the forum lives#

There are two of them, running the same machinery. Forum in the sidebar opens the site-wide one, headed Community, for anything about Tranzio itself. Every game page also has a Forum tab, for that game. A game's forum belongs to the game rather than to one translation of it, so the Japanese and the Polish teams read the same bug reports, and a fix for a font that breaks the quest log helps both.

Categories, filters and search#

The rail on the left opens on All discussions and lists the categories under it, each with the number of threads in it. Tranzio staff maintain that list, so you pick a category rather than inventing one, and the two forums carry different sets: the Community forum has Announcements, Ideas & feedback and Teams & recruiting, while a game's forum has Help & support, Bug reports, Guides, Translation talk and Voice-over.

Under the categories sit two filters, Solved only and Unanswered. Solved is the shortcut to threads that already carry an answer, and Unanswered is where you go if you feel like helping, because every thread in it is someone still waiting.

Above the list, search matches as you type, and the sort control decides the order of whatever is left.

Starting a topic#

Sign in, press New topic, and you get one form. The empty post shows a different prompt for each category (a bug report is asked for your store and version, a terminology topic is asked for the line you mean), so the form tells you what a good post of that kind contains before you write it.

The toolbar covers the formatting most posts need, emoji included: the smiley opens a picker, and typing xD, :) or :fire:turns into one as you write, the same way it does in messages and support. Select some words and press the link button (or Ctrl/Cmd + K) to hang an address on them: the box that opens completes a bare host to https://, refuses anything that is not a web address, and offers Remove link when you come back to one. The # button at the toolbar's right end swaps the writing area for the Markdown behind it, for anyone who would rather type it. It is the same text either way, so you can switch mid-post and switch back. Typing @ opens the people picker, and inside a thread it offers whoever is already in the conversation first, which is usually who you meant.

Replies, votes and the answer#

Open a thread and the original post sits on top, the replies under it, and the reply box at the bottom. Each reply carries a vote column: the arrow up says this helped, the arrow down says it did not, and pressing the same arrow again takes your vote back. You cannot vote on your own reply, which is the rule everywhere that has votes.

Reply answers a specific reply rather than the thread, and the answer is drawn under it on a rail, so a side conversation three levels down stays attached to what it is about. Quote does the same and carries the lines you are answering into your post, as a block that jumps back to the original when clicked.

The person who asked presses Mark as answer on the reply that solved it. That reply lifts to the top of the replies with a check beside its score and an Answer badge, the thread is flagged Solved in the list, and it starts showing up under the Solved filter for everyone searching later. Nothing is frozen: unmark it and the thread reopens. Only the asker gets that button (staff can settle a thread whose asker never came back, from the ⋯ menu on the reply).

Editing, deleting and the ⋯ menu#

Your own post carries a ⋯ menu in its top right corner, with Edit and Delete in it. Editing opens the same editor you wrote it in, formatting buttons, mentions and Markdown toggle included, rather than handing back the raw text. An edited post says edited next to its time, so nobody has to wonder whether the reply under it is answering something that is still there.

Deleting a reply that has replies under it leaves a tombstone rather than removing it, because taking it out would orphan the conversation people wrote underneath. Deleting your topic takes the whole thread with it.

Reporting something#

Anything you did not write carries Report in its ⋯ menu, on a reply and on a topic. Pick what is wrong with it, add a sentence if it needs one, and it goes to the moderators. Nobody is told who filed it, and reporting the same post twice is the same report rather than two, so pressing it again changes nothing.

Reporting is not the same as disagreeing. Down-vote what is unhelpful and move on; report what breaks the rules: spam, harassment, hate speech, sexual or violent content, anything illegal, or a post in the wrong category. A moderator reads the post as it stands now, so editing it after a report does not hide anything.

Links out of Tranzio#

A link inside a post opens in your own browser, never inside the app, and Tranzio asks first: the dialog prints the full address so you can see where it actually goes. Link text is written by whoever wrote the post and does not have to match its destination, which is exactly the trick a phishing link relies on.

Names, mentions and profiles#

Every name and avatar in a thread opens a card when you hover it: who they are, whether they're online, what they've worked on, and the same Message, Follow and friend buttons as their profile page. Writing @ and someone's name in a post rings their notifications, and the mention renders as a link that opens the same card.

You do not have to sit on a thread waiting. Tranzio rings your notifications when somebody replies to your topic, when somebody answers your reply, and when somebody mentions you. Each one carries Open the thread, which lands on the thread it came from. Being both the person who asked and the person answered still rings once.

What each category allows#

Not every category wants every tool. Answers belong in Help & support and are noise in Off-topic, so each category switches four things on or off: threaded replies, votes, quoting, and marking an answer. Anything switched off is not drawn at all, rather than shown and refused. Tranzio staff set that per category, so a forum's rules are visible in what the buttons offer.

Pinned, locked, and who moderates#

A thread with a pin stays at the top of Recent activity, which is where install guides and announcements live. A locked thread keeps everything it already has and takes no more replies, usually because the question was answered years and versions ago. Reply and Quote are not drawn at all on a locked thread, rather than offered and refused.

Both live in the ⋯ menu at the top right of a thread, next to Delete topic, and only a moderator sees them.

Reading without an account, and what counts as a view#

The forum reads signed out. Categories, the thread list and every thread with its replies answer for a visitor, because an answer nobody can reach is not an answer. Everything that writes (posting, replying, voting, marking, editing) needs an account.

The view counter counts readers, not requests: opening a thread twice, or coming back to your own topic, does not move it. The list loads twenty-five topics at a time and pulls the next twenty-five as you reach the bottom.